Services

Competitive Advantages

services-1

StrataBare has been in customer support management since long before the concept became popular. Since 1988, our leadership and team have provided operationally focused technology support and customer care services globally to the largest of sectors within the service industries: the foodservice, hospitality and retail markets.

Through the years, StrataBare's mission has stayed the same: to provide operators and suppliers alike, with the very best in managed technology support services with as little interruption to day-to-day business operations as possible. Today, StrataBare provides services in the following areas: Project Planning & Management, Implementation, Training & Deployment, Business Process Outsourcing, Staff Augmentation, Network Management, Onsite IT Support, Courseware and Documentation Development, and many other technology-focused services to support today’s global operations.

At StrataBare, we understand both the technology and operations challenges of our customers because we hire staff from within the industries we serve-foodservice, hospitality and retail-which gives them unparalleled hands-on operational experience and a solid understanding of the importance of technology in these service industries.

A

Project Management

Successful implementation of hardware, software and services in a global multi-unit environment requires a clear definition of requirements, a well thought-out plan, and a carefully orchestrated deployment planning and roll-out strategy. StrataBare's experienced project managers will identify systems and site requirements, design application parameters and customization, develop training schedules and plans, and coordinate implementation and support teams. StrataBare can work as a central coordinator for your entire roll-out (planning, technology acquisition, installation, implementation, training, support, and maintenance) or StrataBare can be part of your roll-out team and help with only specific projects.

B

Implementation & Deployment

Look to StrataBare for assistance in hardware and software application installations. We have been involved in technology implementation services at more than 100,000 sites over the past 25+ years. At the site, we create a site-specific database, connect systems hardware, and provide integration coordination between the various hardware and software platforms. We also take care of any last minute changes to applications, software, or hardware. Last, but not least, we test your new system to ensure that all applications and hardware are working properly.

C

Education

StrataBare provides experienced trainers and implementation analysts with extensive operations backgrounds as well as expertise in multiple software applications and hardware platforms. Our flexible training solutions include on-site or off-site instructor-led training, as well as training at regional  training centers. We also provide state-of-the-art Learning Management Systems (LMS) solution support, as well as training via the web and video conferencing. StrataBare provides comprehensive, yet flexible training solutions that best meet our customers' needs, schedules, and resources.

D

Documentation

StrataBare's experienced documentation team draws from both their operational knowledge of the industry and their technical expertise. Documentation products include end user manuals, training guides and materials, instructor's training guides, quick access guides, implementation checklists, help menus, and roll-out project books. All documentation products are comprehensive and user friendly.